Support
Get Help with Jumo
We're here to help! If you're experiencing issues or have questions about using Jumo, we've got you covered.
Contact Us
For all support inquiries, please email us at:
contact@heyjumo.com
We typically respond within 24-48 hours.
Common Issues
Subscription & Billing
- Managing your subscription: Go to iOS Settings > [Your Name] > Subscriptions > Jumo
- Refund requests: Visit reportaproblem.apple.com and sign in with your Apple ID
- Canceling your subscription: Open iOS Settings > Subscriptions > Jumo > Cancel Subscription
Account Issues
- Can't sign in: Make sure you're using the same sign-in method (Google or Apple) you used when creating your account
- Delete your account: Email us at contact@heyjumo.com with your request
Apple Health Integration
- Syncing issues: Go to iOS Settings > Privacy & Security > Health > Jumo to manage permissions
- Enable/disable sync: Open Jumo > Settings > Health Settings
App Issues
- App crashes or freezes: Try force-closing the app and reopening it
- Features not working: Make sure you're running the latest version of Jumo from the App Store
- Photo upload issues: Check that Jumo has camera and photo library permissions in iOS Settings > Privacy & Security
Resources
Feature Requests & Feedback
We love hearing from our users! If you have suggestions for new features or improvements, please email us at contact@heyjumo.com.
Jumo Labs Email: contact@heyjumo.com Location: France